Protect the experience your users actually feel
Real user monitoring, synthetic tests and digital employee experience (DEX) — with issues tied back to backend root cause.
Users feel the outage long before the ticket arrives
Backend dashboards stay green while real people struggle through slow logins, laggy apps and broken transactions.
Blind to real experience
Infrastructure metrics look fine while users wait on slow screens.
Help desk finds out last
Complaints pile up before any team sees a signal.
No path to root cause
Slow UX can't be traced back to the failing backend component.
What it does
How ITMox monitors and traces user experience
Instrument
Deploy RUM and synthetic probes across apps and journeys.
Baseline
Establish normal response times per user, device and location.
Flag deviation
Alert when experience drifts from baseline, before tickets arrive.
Trace to source
Link the slow transaction to the failing backend component.
Who it's for
End-User Computing Lead
Fix experience issues before tickets.
SRE
See UX impact of every change.
Head of Digital / CIO
Protect experience and productivity.
Buyer outcomes
Why teams choose Digital Experience Monitoring
Turn user experience from a support-ticket guessing game into a measured, defensible SLA.
Fix issues before users complain
Proactive alerts close the gap between "it's slow" and "we're on it".
One trace, front to back
Every slow click links straight to its backend root cause.
Prove the SLA
Experience scoring gives IT and the business a shared number to trust.
Lower support cost
Fewer escalations and faster triage cut help desk workload.
Protect the experience your users actually feel
Automate this workflow with agentic AI — grounded in your operational data and governed by policy.
Monitor Digital Experience