An AI colleague for every employee's IT need
ITMox End User Service Automation resolves everyday IT issues — access, applications, devices and productivity — through self-service and autonomous action.
Every employee is one ticket away from lost productivity
Password resets, access requests and device issues still stall on overloaded L1 queues and understaffed helpdesks.
Slow first response
Employees wait hours for routine access and device fixes.
L1 staff burnout
Repetitive resets and provisioning requests consume scarce headcount.
Falling employee experience
Unresolved friction erodes DEX scores and retention.
What it does
How ITMox resolves employee IT requests
Log Request
Capture the ask from chat, portal, Teams or email.
Authenticate
Confirm identity and entitlement through AI-IAM.
Remediate
Reset access, provision the app or fix the device.
Watch DEX
Track experience scores and pre-empt the next ticket.
Outcomes
Why teams choose ITMox End User Service
Turn every routine IT request into an instant, self-service resolution instead of a queued ticket.
Instant resolution
Most password, access and app requests close in seconds, not hours.
Lower support cost
Deflect routine L1 volume so staff focus on complex, high-value work.
No rip-and-replace
Works alongside your existing ITSM, IAM and endpoint tools.
Governed automation
Every action is policy-checked, authenticated and fully auditable.
An AI colleague for every employee's IT need
Automate this workflow with agentic AI — grounded in your operational data and governed by policy.
Automate End User Service