Norra as your End-User Support Engineer
Proactively detects and fixes device performance and experience issues before users raise a ticket.
End-user support that can't keep pace
Device experience issues erode productivity long before a ticket ever gets filed.
Slow ticket resolution
Users wait hours or days for routine device fixes.
Invisible degradation
Boot, crash and resource issues go undetected until users complain.
Overloaded help desk
Repetitive endpoint fixes consume scarce L1/L2 staff hours.
What this agent does
How the agent works
Scores DEX
Continuously scores boot time, crashes, CPU, memory and battery health per device.
Flags drift
Detects degrading endpoints before users notice or file a ticket.
Diagnoses cause
Correlates logs, patches and config against known-good baselines.
Self-heals
Clears cache, restarts services or reapplies config via Intune/Jamf/SCCM.
Confirms & logs
Verifies the fix, notifies the user, and records the remediation trail.
Outcomes
Why teams choose Norra for End-User Support
A DEX-driven support engineer that fixes issues before users notice, without adding headcount.
Faster resolution
Common endpoint issues self-heal in minutes, not tickets in days.
Lower support cost
Cuts repetitive L1/L2 workload so staff focus on complex issues.
Higher DEX scores
Continuous scoring keeps device health and user experience trending up.
Governed automation
Human-in-the-loop control over every self-heal action, fully logged.
Deploy your AI End-User Support Engineer
Add a governed AI End-User Support Engineer to your team — 24/7, grounded in your data, with human-in-the-loop control.
Deploy this Agent