Norra as your Knowledge Manager
Turns every resolution into reusable knowledge and answers users via RAG-powered self-service.
Knowledge that lives and dies with the agent who wrote it
Most support knowledge never leaves the ticket it was resolved in.
Resolutions go undocumented
Agents fix issues but rarely write up reusable articles.
Stale, untrusted articles
Outdated KB content erodes confidence in self-service.
Repeated, avoidable tickets
Answerable questions still land on live agents every day.
What this agent does
How the agent works
Capture
Extracts resolution steps from closed tickets and chats.
Draft
Generates a structured KB article from the resolution.
Index
Embeds the article into MoxDB for retrieval.
Serve
Answers user queries via RAG against indexed articles.
Refine
Flags gaps and outdated articles for review.
Outcomes
Why teams choose Norra as their Knowledge Manager
Norra turns tribal knowledge trapped in tickets and chat threads into a governed, self-serving knowledge base.
Lower deflection cost
Self-service RAG answers cut repeat tickets before agents get involved.
Knowledge that stays current
Articles are auto-drafted and flagged for review as resolutions change.
No dedicated KB team
Article authoring is generated from real resolutions, not manual writeups.
Governed by design
KCS workflows keep every published article reviewed and traceable.
Deploy your AI Knowledge Manager
Add a governed AI Knowledge Manager to your team — 24/7, grounded in your data, with human-in-the-loop control.
Deploy this Agent